1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must generally be unused, in their original condition, and in their original packaging, where applicable. Proof of purchase or an order confirmation may be required.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any exclusions will be communicated where relevant and permitted by law.
2. How to Request a Return
To request a return, please contact us using the contact details provided on our website. Include your order number, the item you wish to return, and the reason for your request.
Please wait for return instructions before sending any item back.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and, where helpful, photographs of the issue.
We will review your request and work with you to arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to your original payment method. Processing times may vary depending on your payment provider or bank.
Any applicable refund timeframe will be communicated to you.
5. Return Shipping Costs
If you are returning an item because you changed your mind, you may be responsible for the return shipping costs, where permitted by law.
If an item is faulty, damaged, incorrectly supplied, or otherwise eligible for a seller-funded return under applicable law, we will cover the appropriate return costs.
6. Exchanges
If you need a different item or a replacement, please contact us. Exchanges are subject to product availability and applicable consumer rights.
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched. Your statutory cancellation rights remain unaffected.